Exercise 1: Email Etiquette

Use of confidential, sensitive, and private information:
1. Emails are not anonymous and can always be traced back to the sender. Do not send information that is confidential or private, especially when it can be traced back to you.
2. Double-check who you are sending the email to. Do not share confidential or sensitive information with people not intended to receive the message.
3. Do not send messages containing others' work without giving them the appropriate credit. Copyrights are very important in sending emails.
4. Read all emails and messages before forwarding them to other people. This prevents sharing of private information to others.
5. Do not give out private email addresses to others unless it has been approved. This prevents the people with the private address from receiving spam and other unwanted messages.

Use of capitals and lowercase letters:
1. Do not use all capital letters in an email. It makes it seem like you are yelling through an email.
2. Be consistent in capitalizing. If the first letter of the first heading line is capitalized, capitalize the first letter of the rest of the heading lines.
3. Capitalize names. It is grammatically correct and makes the person seem of more importance.
4. Always capitalize the first letter of a new sentence. Failure to do so seems immature and makes the email look very informal.
5. Capitalize names of companies or organizations when appropriate.

Attachments:
1. Ask the email recipient before sending large attachments. If a person with a relatively full inbox receives a message with large attachments, their mailbox may become clogged, preventing them from receiving future emails.
2. Make sure the recipient knows who you are and the subject of the email. Many people will not open attachments if the sender or subject is unknown.
3. Check to see that the attachments are in the appropriate type of file. Some users may not be able to open attachments if they are not in a certain form.
4. Send attachments only to people you know have a strong internet connection. Downloading an attachment with poor connection can be time consuming.
5. Limit the amount of images you attach to emails. Images can also take up a lot of room in mailboxes.

http://www.livinginternet.com/i/ia_nq.htm
http://www.studygs.net/netiquette.htm
http://www.netlingo.com/word/netiquette.php
http://songweaver.com/netiquette.html